Thank you for shopping at ChennaiComputer.in. We want to ensure that you are completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we’re here to help.
Cancellation Policy
To cancel or modify your order, please contact us via Call/WhatsApp at +91 9626034912 or email us at info@chennaicomputer.in.
Order Modification: If you need to change the product or delivery address after placing the order, contact us using the details above. There is no need to cancel the order for modifications.
Cancellation Requests:
Before Shipping:
We will process a refund after deducting a nominal fee of 3% of the product/order value.
The refund will be completed within 24-48 hours of receiving your cancellation request.
After Shipping but Before Delivery:
We will process a refund after deducting a nominal fee of 3% of the product/order value, plus courier charges for both shipping and return.
The refund will be processed within 24-48 hours of receiving the returned product/order.
Eligibility for Refunds
We offer refunds on products that meet the following criteria:
The product is defective, damaged, or not as described.
The product is returned in its original condition, with all original packaging and accessories.
The request for a refund is made within the specified return period.
Return Period
You may request a refund within 3 days from the date of delivery of the product. Beyond this period, we may not be able to process your refund request.
How to Request a Refund
To request a refund, please follow these steps:
Contact our customer support team at support@chennaicomputer.in to initiate the refund process.
Provide your order number, the reason for the refund request, and any relevant details or documentation (such as photos of the product defect or damage).
Our customer support team will review your request and provide you with instructions on returning the product.
Refund Process
Once we receive the returned product and verify its eligibility for a refund, we will initiate the refund process. Refunds will be processed using the original payment method used for the purchase. Please note that it may take 7 -10 business days for the refund to reflect in your account, depending on your bank or payment provider.
Non-Refundable Items
Certain products may not be eligible for refunds, including:
Products that have been used, altered, or damaged by the customer.
Products without their original packaging or accessories.
Products returned after the specified return period.
Refund Exceptions
In some cases, we may offer alternatives to refunds, such as replacement products or store credit, at our discretion.
7.Manufacturer warranty
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
8.Refund Time Taken
If payment was made through our payment gateway, refunds will be issued to the same account used for the transaction. For BANK TRANSFER and COD orders, refunds will be processed to the buyer’s bank account. Please note that refunds typically take 7-10 working days to reflect in your account.
Returns or refunds will not be applicable if the seal of the product is opened and the product is not found to be faulty.
9.Convenience fee
A convenience fee of 2%+GST will be deducted for orders canceled by the buyer before shipping. Once the order has been shipped, a 5%+GST charge will apply if the buyer cancels the order. If the buyer wishes to modify the order after it has been shipped, a 3%+GST deduction will be made from the refund amount. No charges apply for modifying the order before shipping. These deductions will be adjusted from the refund amount. Refunds will be initiated upon receiving the product in the same condition as it was shipped.
10.Changes to Refund Policy
We reserve the right to modify, amend, or update this refund policy at any time without prior notice. Changes to this policy will be effective immediately upon posting on this page.
Thank you for choosing ChennaiComputer.in. We value your trust and satisfaction, and we’re committed to providing excellent service and support for all your computing needs.
